Complaints

We define a complaint as "an expression of dissatisfaction with the Council, its service or its staff".

When we receive a complaint from you, we will:

reply to you fully within 10 working days. If we cannot respond fully in that time we
will tell you who is dealing with your enquiry and when you can expect a full response
investigate your complaint promptly
put the matter right as soon as possible
send you a written apology where we’re at fault
learn from our mistakes and advise you of the changes we intend to make as a result of your complaint
provide you with information about making a complaint to the Local Government Ombudsman if you are not happy with how we have handled your complaint