Our Customers matter
All our services have one clear purpose and that is to meet the needs of our customers.
The service standards set out below explain what level of service you can expect and what you can do if we let you down.
Our customer care standard
We will always treat our residents politely, fairly and professionally.
All other service standards
Our service standards are currently under review and will be published shortly
Compliments and complaints
We welcome feedback, good or bad, and would like you to give us your views to help us improve our services.
Have your say on housing matters
See how to contact the tenant members on the housing committee.
We have a range of opportunities for you to tell us your views and help us improve our services through Stroud Tenant Voice
- Tenant satisfaction (STAR ) surveys