Our Customers matter

All our services have one clear purpose and that is to meet the needs of our customers.

The service standards set out below explain what level of service you can expect and what you can do if we let you down.

• Our customer care standard

  We will always treat our residents politely, fairly and professionally.

• Compliments and complaints

  We welcome feedback, good or bad, and would like you to give us your views to help us improve our services.

• Have your say on housing matters

  See how to contact the tenant members on the housing committee.

• Get involved

  We have a range of opportunities for you to tell us your views and help us improve our services through Stroud Tenant Voice

• Focus Groups - led by tenants

  Short-term Focus Groups are an opportunity for tenants to ‘investigate an area of our services and act as critical friends; improving services to tenants.

• Council tenant useful links