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Heating and hot water problems


No heating or hot water during a cold spell?

During periods of very cold weather your heating and hot water may fail.

Before you call us, you may be able to fix this quickly and easily with advice from the Heating and Hotwater Council:

1. Locate your condensate pipe. This is a (usually white) plastic pipe that runs along an outside wall, the other side of where your boiler is sited. If it's very cold or snowing it's possible that there is a blockage of frozen water in the pipe.

2.Unfreeze the blockage.Either by placing a hot water bottle or microwave heat pack on the condensate pipe, or pouring very hot (not boiling) water over it. Be aware that if you are pouring water onto the pipe this can freeze on the ground causing a slip hazard.

3. Re-set your boiler.

If you are unable to carry out the above then please call us.

If you try this and still have no heating or hot water, please call us.

Note that during spells of very cold weather we often receive a very high number of calls. In these cases, we will prioritise tenants who are elderly, vulnerable or disabled.

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