Check your repairs rights and responsibilities
Details of what we and you are responsible for.
Repair area |
Us |
You |
Qualification |
Baths | x | Except unblocking wastes (potential recharge) | |
Carpentry | x | ||
Chains and plugs | x | On basins, baths and sinks | |
Chimneys | x | ||
Communal areas | x | ||
Condensation and damp | x | Advice on how to manage condensation | |
Decoration (external) | x | ||
Decoration (internal) | x | Except when damage is caused by a structural defect | |
Domestic appliances | x | Such as cookers, fridges, washing machines, dishwashers | |
Doors | x | Internal and external including frames, hinges, locks, door jambs and thresholds, letterboxes and handles |
|
External timbers elements | x | ||
Floor covering | x | Including adapting doors to accommodate carpets | |
Front door lock | x | Except communal locks | |
Fences and gates | x | Except if it backs onto public footpath or highway | |
Fire grates and surrounds | x | ||
Fixtures and fittings | x | Such as coat hooks, curtains, curtain rails | |
Floorboards | x | ||
Garages | x | ||
Gardening maintenance | x | Including dustbins and refuse areas | |
Gas | x | ||
Glazing | x | Except following criminal damage and you must get a crime number from the police |
|
Hand basins | x | Except unblocking wastes (potential recharge) | |
Heating | x | Any type of heating | |
Hot water heaters | x | Including cylinder jackets | |
Immersion heaters | x | ||
Infestations | x | e.g. By ants, wasps, bees, cockroaches, mice, rats or bedbugs | |
Internal door locks | x | ||
Kitchens | x | Except domestic appliances | |
Lights | x | Except dimmer switched and florescent light bulbs | |
Loss of keys | x | Including repairs to forced entry if you get locked out | |
Mould | x | Advice on treating mould | |
Out buildings | x | Brick or concrete | |
Paths | x | Including steps, footpaths and ramps | |
Plastering | x | ||
Plumbing repairs and leaks | x | Except for washing machines and dishwashers | |
Porches | x | ||
Re-lighting pilot lights | x | Including the resetting of any heating controls or programmers | |
Re-washer taps | x | ||
Roofs | x | ||
Sink units | x | Except unblocking wastes (potential recharge) | |
Skirting boards | x | ||
Stairs | x | ||
Switches and sockets | x | Except dimmer switches | |
Telephone points | x | ||
TV aerials and sockets | x | Unless communal | |
Washing lines | x | Unless communal area | |
WC seats | x | ||
Windows | x | Including window sills, catches, sash cords and frames | |
Worktops | x | ||
Drains | x | Unless it is a shared drain in which case you must contact Severn Trent on 0800 783 4444 | |
Wooden Sheds | x |