Check your repairs rights and responsibilities
Details of what we and you are responsible for.
Repair area |
Us |
You |
Qualification |
| Baths | x | Except unblocking wastes (potential recharge) | |
| Carpentry | x | ||
| Chains and plugs | x | On basins, baths and sinks | |
| Chimneys | x | ||
| Communal areas | x | ||
| Condensation and damp | x | Advice on how to manage condensation | |
| Decoration (external) | x | ||
| Decoration (internal) | x | Except when damage is caused by a structural defect | |
| Domestic appliances | x | Such as cookers, fridges, washing machines, dishwashers | |
| Doors | x | Internal and external including frames, hinges, locks, door jambs and thresholds, letterboxes and handles |
|
| External timbers elements | x | ||
| Floor covering | x | Including adapting doors to accommodate carpets | |
| Front door lock | x | Except communal locks | |
| Fences and gates | x | Except if it backs onto public footpath or highway | |
| Fire grates and surrounds | x | ||
| Fixtures and fittings | x | Such as coat hooks, curtains, curtain rails | |
| Floorboards | x | ||
| Garages | x | ||
| Gardening maintenance | x | Including dustbins and refuse areas | |
| Gas | x | ||
| Glazing | x | Except following criminal damage and you must get a crime number from the police |
|
| Hand basins | x | Except unblocking wastes (potential recharge) | |
| Heating | x | Any type of heating | |
| Hot water heaters | x | Including cylinder jackets | |
| Immersion heaters | x | ||
| Infestations | x | e.g. By ants, wasps, bees, cockroaches, mice, rats or bedbugs | |
| Internal door locks | x | ||
| Kitchens | x | Except domestic appliances | |
| Lights | x | Except dimmer switched and florescent light bulbs | |
| Loss of keys | x | Including repairs to forced entry if you get locked out | |
| Mould | x | Advice on treating mould | |
| Out buildings | x | Brick or concrete | |
| Paths | x | Including steps, footpaths and ramps | |
| Plastering | x | ||
| Plumbing repairs and leaks | x | Except for washing machines and dishwashers | |
| Porches | x | ||
| Re-lighting pilot lights | x | Including the resetting of any heating controls or programmers | |
| Re-washer taps | x | ||
| Roofs | x | ||
| Sink units | x | Except unblocking wastes (potential recharge) | |
| Skirting boards | x | ||
| Stairs | x | ||
| Switches and sockets | x | Except dimmer switches | |
| Telephone points | x | ||
| TV aerials and sockets | x | Unless communal | |
| Washing lines | x | Unless communal area | |
| WC seats | x | ||
| Windows | x | Including window sills, catches, sash cords and frames | |
| Worktops | x | ||
| Drains | x | Unless it is a shared drain in which case you must contact Severn Trent on 0800 783 4444 | |
| Wooden Sheds | x |