Repairs & heating repairs
Why wait for the phone to be answered? Reporting a repair online is quick and easy.
We know how important it is to you that we help you to maintain your home and fix your repairs as quickly as possible.
How to report a repair
The quickest way to report a repair is online.
Telephone: 01453 754 852
Text: You must start your message with the word 'REPAIRS' otherwise it will not be received - Text: REPAIRS 078 51 729 229
An emergency repair is something that we need to get to within 24 hours to prevent injury to anybody or serious damage to your home. We’ll always respond to emergencies as quickly as possible and offer you the earliest available appointment.
If you’re reporting an emergency then you’ll need to call us: 01453 754 852 or when out-of-hours only: 01453 222 104.
Reporting a repair on a Wednesday
Our repairs officers are in training every Wednesday. If possible please only report EMERGENCY repairs on a Wednesday, or report your repair online.
Check your repairs rights and responsibilities
What you are responsible for as a tenant.
Report a housing repair form
Report a housing repair using our electronic form.
The repairs and planned maintenance contract is delivered by Mi-Space in the south and NKS Contracts Central Ltd in the north of the district.
What do we classify as an 'emergency repair' ?
Condensation, damp and mould advice
How to prevent and treat condensation, damp and mould in your home.
Heating and hot water
Heating & hot water advice