Report a repair

You can report a repair in the following ways:

Online
Telephone: 01453 766321
Email: property.care@stroud.gov.uk
Text: 07984 442968 and start your text with the word REPAIRS

When reporting a repair, please give us as much information as possible about the problem you are reporting.
You can view your repairs history and the status of existing repairs by logging into your Tenants Online account.

Emergency repairs

If you have an emergency repair (immediate danger to your safety or major damage to your property), please call us immediately on 01453 766321.

Our office hours are 08:45 to 17:00 Monday to Thursday and 08:45 to 16:30 Friday.

For out of hours' emergencies, please call 01453 222104.

Gas leaks

Contact Wales & West straight away on 0800 111999.

You should also:

Open all doors and windows.
Switch off the gas supply at the mains.
Check if the pilot light has gone out. If any gas appliances have been left on, turn them off. If the pilot light is still on and your gas appliances are off, there may be a gas escape.
Do not switch lights on or off, use doorbells, mobile phones or any other electrical appliances.
Do not smoke, light a match or any other kind of naked flame.

Further information about gas central heating can be found in the section ‘Heating’.