You are responsible for damage that you, your family, visitors or pets have caused. This includes repairs caused by accidental damage, misuse or neglect, poor DIY and alterations made without permission. We will charge you for any damages and subsequent repair work caused in these circumstances.
If we have to gain entry and/or secure your property, we will charge you for the full cost of the work. Where any works, that are your responsibility, are not undertaken within a reasonable time, the council reserves the right to organise the work and recharge you.
If a repair is needed as a result of criminal activity that has not been caused by you, a member of your family or a visitor to your home, you will not be charged for the cost of any works providing written confirmation with a crime reference number is obtained from the Police (an Incident Number is not sufficient).
A list of our rechargeable repairs and their estimated costs can be found in our ‘How to guides, videos and useful downloads’ section.