Quality Control

We will inspect a proportion of repair jobs when they are completed.

We also have a team of volunteer Tenant Repairs Inspectors. Just as you would with staff and contractors, do ask to see their I.D. card and letter of introduction before allowing them into your home. If you are interested in taking part in this type of voluntary work, please visit our Stroud Tenant Voice webpage or call us on 01453 754113.

If you are dissatisfied with any of the work carried out to your home or the attitude/performance of our staff (during work or after completion), you can email us at property.care@stroud.gov.uk.  Alternatively, you can make a complaint by visiting www.stroud.gov.uk/complaints