Skip to content

Code of Conduct

Our operatives and contractors must, whenever working within tenants’ homes:

  • Park considerately
  • Wear and display photo identification
  • Be polite and courteous and behave in a professional manner
  • Leave the working area clean and tidy removing rubbish generated daily
  • Use personal information and data in line with GDPR (General Data Protection Regulations) guidelines
  • Take care with any possessions and protect both inside furnishing and gardens from damage
  • Minimise noise and disruption as far as possible
  • Adhere to all current health safety and environmental legislation
  • Treat residents of all races, ages, religions, gender, sexual orientation and disabilities equally and fairly
  • Keep the clients home secure
  • Explain what has been done and make notes on any follow up works as required before leaving
  • Avoid accidental communication (finger pointing, crossing arms, sudden or quick movements, rolling eyes etc.)
  • Explain any health and safety issues arising from the works

They should not:

  • Smoke or vape in or around the home
  • Drink alcohol or use any illegal substances
  • Use the customer’s toilet without permission
  • Interrupt supplies without checking with the customer
  • Let strangers into the property
  • Play music from any device
  • Use jargon, slang or terms of endearment
  • Move items without your permission
  • Block access routes without agreement
  • Take photos of work without permission
  • Leave doors or windows open unless specifically agreed beforehand.
  • Accept gifts or other inducements

Share this page

We use cookies to improve user experience. If you continue, we will assume you are happy to accept cookies from this website. Continue