Code of Conduct
Our operatives and contractors must, whenever working within tenants’ homes:
- Park considerately
- Wear and display photo identification
- Be polite and courteous and behave in a professional manner
- Leave the working area clean and tidy removing rubbish generated daily
- Use personal information and data in line with GDPR (General Data Protection Regulations) guidelines
- Take care with any possessions and protect both inside furnishing and gardens from damage
- Minimise noise and disruption as far as possible
- Adhere to all current health safety and environmental legislation
- Treat residents of all races, ages, religions, gender, sexual orientation and disabilities equally and fairly
- Keep the clients home secure
- Explain what has been done and make notes on any follow up works as required before leaving
- Avoid accidental communication (finger pointing, crossing arms, sudden or quick movements, rolling eyes etc.)
- Explain any health and safety issues arising from the works
They should not:
- Smoke or vape in or around the home
- Drink alcohol or use any illegal substances
- Use the customer’s toilet without permission
- Interrupt supplies without checking with the customer
- Let strangers into the property
- Play music from any device
- Use jargon, slang or terms of endearment
- Move items without your permission
- Block access routes without agreement
- Take photos of work without permission
- Leave doors or windows open unless specifically agreed beforehand.
- Accept gifts or other inducements