How do repairs appointments work?
When you report a repair, you will be given an appointment with an a.m. (8:00 – 1:00) or p.m. (12:00 – 5:00) arrival time slot. Our operative should arrive during the period you have been given. If you have provided us with a mobile phone number, the operative may let you know when they are on route by text message.
If you are not at home, or do not answer the door when they arrive, they will leave a card to let you know they have been. You will need to contact us to make a new appointment. If you do not rearrange, or we are unable to gain access a second time, the repair will be cancelled and you will be notified.