Do I have to pay for repairs?

Not if they are caused by fair wear and tear.

If you, your family, visitors or pets, are responsible for damage or disrepair to your property, including accidental damage, misuse or neglect, and poor DIY or alterations made without permission, we will recharge you for any damages and subsequent repair work caused in these circumstances. 

If damage is caused by other people’s criminal activity, we will consider the circumstances and may waive the recharge for the repairs, as long as you provide us with a crime reference number.

A list of our rechargeable repairs and their estimated costs can be found in our ‘How to guides, videos and useful downloads’ section.