Performance
Performance data can be monthly, quarterly or annual, depending on the performance indicator in question.
Every year we produce an annual report for our tenants. The report publishes information on our performance, how we spent our income (Rent), and improvements we have made over the last financial year.
Satisfaction data includes transactional customer satisfaction surveys (collected at the point of service delivery throughout the year) and STAR satisfaction and perception data (currently collected every two to three years).