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About Tenant Services

Stroud District Council is the only council in Gloucestershire that still manages its own housing stock, with over 5000 properties located across an area of 400 square miles.

The council’s social landlord responsibilities are delivered by Tenant Services who must comply with government regulations and strategic decisions made by the council’s democratically elected housing committee.

Tenant Services supports housing committee members in the management and provision of council housing services.

This work includes:

  • the building of new affordable council homes across the district comprising properties for rent and shared ownership. 
  • up to £6.7m of planned work to homes to help meet all regulatory standards, including the Regulator of Social Housings Home Standard, to ensure homes are heated efficiently and cost effectively to help tackle fuel poverty
  • maintaining homes to a high standard through planned and responsive maintenance
  • tenancy management
  • estate management
  • implementation of a multi-million pound sheltered modernisation programme, improving and updating our older people’s housing across the district.
  • investigating in-house options for some services, based on the successful delivery of gas servicing
  • ensuring the council meets consumer standards set out by the Regulator of Social Housing 

Performance data can be monthly, quarterly or annual, depending on the performance indicator in question.

Every year we produce an annual report for our tenants. The report publishes information on our performance, how we spent our income (Rent), and improvements we have made over the last financial year.

Satisfaction data includes transactional customer satisfaction surveys (collected at the point of service delivery throughout the year) and STAR satisfaction and perception data (currently collected every two to three years).

Performance data

Tenant satisfaction reports

Tenant Services senior management team are responsible for managing the activities of housing staff and advising housing committee councillors on the potential implications of political decisions.

  

 

Director of Tenant & Corporate Services

 

  • Human Resources
  • Elections
  • Business Services
  • I.T.
  • Property Services
  • Housing Services
  • Contract Service

Kevin Topping

Head of Housing Services

 

 

 

Strategic delivery of Tenant Services, including:

  • Tenancy management
  • Income collection
  • Anti Social Behaviour
  • Resident involvement
  • Regulatory compliance

 

Joe Gordon

Head of Contract Services

 
  • Contract management
  • Responsive repairs
  • Planned maintenance
  • Voids management
  • Mechanical & Electrical Service

Patricia Andrade

Tenancy Operations Manager

 
  • Tenancy Management
  • Income collection
  • Anti-Social Behaviour
  • Resident involvement

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