About Tenant Services

Stroud District Council is the only council in Gloucestershire that still manages its own housing stock, with over 5000 properties located across an area of 400 square miles.

The council’s social landlord responsibilities are delivered by Tenant Services who must comply with government regulations and strategic decisions made by the council’s democratically elected housing committee.

Tenant Services supports housing committee members in the management and provision of council housing services. You can find copies of housing committee meeting schedules, agendas, and minutes here. You can also watch live and previous webcasts of committee meetings.

This work includes: 

  • The building of new affordable council homes across the district comprising properties for rent and shared ownership. 
  • Investing up to £12m each year on planned works, cyclical painting, and repairs to homes to help meet all regulatory standards, including the Regulator of Social Housing's Home Standard.
  • Improving the energy efficiency of homes through the installation of loft, cavity wall, and external wall insulation to help tackle fuel poverty.
  • Heated efficiently and cost effectively (whilst reducing the overall environmental impact).
  • Are healthy and safe places to live, contributing positively to the local community.
  • Tenancy management - Ensuring tenants abide by the terms of their tenancy agreement including Dealing with Anti Social Behaviour (ASB), fraud, condition of gardens and inside the property, fire risk assessments on communal blocks and taking legal action against serious offenders including injunctions and evictions where appropriate.
  • Income collection - Collecting all rental income due to the Council (around £23 Million per year) and other income related charges such as Sundry debts, former tenant arrears and Service Charges. Take legal action against non payers including court orders and evictions where appropriate.
  • Resident involvement - Ensuring that tenants have the opportunity to influence and take part in decisions around future provision of the housing service such as tenant reps on Housing Committee, tenant inspectors, Neighbourhood Ambassadors and Community groups.
  • Sheltered housing - Delivery of an older persons service promoting independent living utilising site officers for maintenance tasks and support officers for landlord based support to tenants.
  • Implementation of a multi-million pound sheltered modernisation programme, improving and updating our older people’s housing across the district.
  • To provide a directly delivered Repairs, Maintenance, and Heating Service from April 2020.
  • Improve the quality and currency of the asset data held, through undertaking regular stock condition surveys.
  • Ensuring the council meets consumer standards set out by the Regulator of Social Housing.
  • Work with stakeholders through tenancy and repairs audits to ensure that homes are being looked after, and meet the needs of existing and future tenants.

Performance data can be monthly, quarterly or annual, depending on the performance indicator in question.

Every year we produce an annual report for our tenants. The report publishes information on our performance, how we spent our income (Rent), and improvements we have made over the last financial year.

Satisfaction data includes transactional customer satisfaction surveys (collected at the point of service delivery throughout the year) and STAR satisfaction and perception data (currently collected every two to three years).

Performance data

Tenant satisfaction reports

Tenant Services senior management team are responsible for managing the activities of housing staff and advising housing committee councillors on the potential implications of political decisions.

  

 

Director of Communities

 

  • Tenant Services
  • Community Services
  • Revenues & Benefits
  • Culture & Leisure

Kevin Topping

Head of Housing Services

 

 

  • Tenancy Management
  • Income Collection
  • Sheltered Housing
  • Resident Involvement
  • Anti Social Behaviour
  • Regulatory Compliance

Joe Gordon

Head of Contract Services

 
  • Contract Management
  • Responsive Repairs
  • Planned Maintenance
  • Voids Management
  • Mechanical & Electrical Service

Patricia Andrade

Tenancy Operations Manager

 
  • Tenancy Management
  • Sheltered Housing
  • Resident Involvement
  • Anti-Social Behaviour

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