COVID 19 Information
The Benefits department are dealing with an increased volume of enquiries and claims and this is causing unavoidable delays. Do not visit the Council. Request/send in information by email at firstname.lastname@example.org - put "Claim Ref" and your claim number in the subject line, e.g Claim Ref 12345 - or send by post.
Visit the Housing Benefit page to see if you claim help with your rent from us or Universal Credit. Visit the Council Tax Support page to see how to claim help with your Council Tax. Visit the Universal Credit page for advice about UC and how to claim.
If you have to visit us you can leave any documents in a sealed envelope with your name and address inside in the post box outside to the right of the entrance if you can't email it.
Please see below for a summary of additional measures the Government has put into place to help low income households during the current COVID-19 crisis.
Extra Council Tax Support for working age households
Working age Council Tax payers who get Council Tax Support will be entitled to a further reduction in their Council Tax for 2020/21. We’ll credit your account with an extra £150 (or if your balance is less than that, then until your Council Tax bill is zero).
We’ll process this automatically so you don’t need to contact us. If we assess your claim you will get a new bill, and if you are on Universal Credit you may get a new bill every month if your payments change. To get your new bill by email go to our “receive your bill by email” webpage or email email@example.com and put your council Tax account number in the subject line so that you get your amended Council Tax demand notice quickly.
Local Housing Allowance
If we still pay you Housing Benefit, we will be able to pay you a little more. Local Housing Allowance (LHA) rates are being increased from April to cover up to 30% of the market rent in your area. The new rates are available on our Housing Benefit page.
All our benefit claims have been adjusted and we will have notified your by email or letter. We’ll do this automatically so you don’t need to contact us.
Increase in the Additional Earnings Disregard
We’ll recalculate entitlement for households where you or your partner work 16 hours or more per week, and you would be or are entitled to Working Tax Credit. This is because the basic rate of Working Tax Credit is increasing and you could lose out on this in your Housing Benefit or Council Tax Support. We’ll do this automatically so you don’t need to contact us.