Housing benefit, Universal Credit and council tax support
The Benefits department are dealing with an increased volume of enquiries and claims and this is causing unavoidable delays. Do not visit the Council. Request/send in information by email at firstname.lastname@example.org - put "Claim Ref" and your claim number in the subject line, e.g Claim Ref 12345 - or send by post.
Visit the Housing Benefit page to see if you claim help with your rent from us or Universal Credit. Visit the Council Tax Support page to see how to claim help with your Council Tax. Visit the Universal Credit page for advice about UC and how to claim.
If you have to visit us you can leave any documents in a sealed envelope with your name and address inside in the post box outside to the right of the entrance if you can't email it.
Our dedicated team will award council tax support to help with your council tax and/or housing benefit (only if you fit the criteria detailed on our housing benefit page) to help with your rent.
Frequently Asked Questions
Here are the answers to some our most frequently asked questions
Use a benefits calculator to check if you can are entitled to housing benefit (only if you fit the criteria) or council tax support.
Housing benefit helps people on low incomes who are pensioners (both members of a couple must be pensioners), live in supported (specified) accommodation, or are in receipt of a severe disability premium (and who are not claiming Universal Credit) pay their rent. It is not available for mortgage repayments.
Council tax support
Council tax support is financial assistance available to low income households to help you pay your council tax.
Change of circumstances - benefits
Use our online form to notify us of a change in circumstances.
Universal Credit (UC) is one benefit designed to replace 6 benefits with a single monthly payment if you're out of work or on a low income or need to claim help with your rent.
DWP benefit cap
The benefit cap forms part of the Government's welfare reforms. It means that the total amount of benefit that a person of working age (18 to 65) receives can be restricted. Those affected by the cap will be directly notified by the Department for Work and Pensions.
Where to go for advice about debt
You can get free, confidential and independent advice on dealing with debt problems in the UK by using our links.
How to report fraud
Stroud District Council no longer has its own Fraud Officers. The Department for Work and Pensions (DWP) is now responsible for investigating fraud in Housing Benefit on behalf of the Council.