Housing benefit, Universal Credit and council tax support
Change in contact hours
Please be advised the Benefit computer system is out of service to put the new financial year's figures into place. We will be back up for any enquiries LATE Tuesday afternoon 25/02/2020. Many apologies for any inconvenience.
We are unavailable by telephone on Thursdays. You can leave a voicemail for us to call you back the next day or email enquiries to us at firstname.lastname@example.org and put your claim number in the subject line.
Meetings with benefit assessors are by appointment only. You can leave any documents with Reception staff during Council opening times.
Our dedicated team can advise on claiming council tax support to help with your council tax and/or housing benefit (f you fit the criteria detailed on our housing benefit page) to help with your rent. If you wish to see an assessor you will need to make an appointment.
Frequently Asked Questions
Here are the answers to some our most frequently asked questions
Use a benefits calculator to check if you can are entitled to housing benefit (only if you fit the criteria) or council tax support.
Housing benefit helps people on low incomes who are pensioners (both members of a couple must be pensioners), live in supported (specified) accommodation, or are in receipt of a severe disability premium (and who are not claiming Universal Credit) pay their rent. It is not available for mortgage repayments.
Council tax support
Council tax support is financial assistance available to low income households to help you pay your council tax.
Change of circumstances - benefits
Use our online form to notify us of a change in circumstances.
Universal Credit (UC) is one benefit designed to replace 6 benefits with a single monthly payment if you're out of work or on a low income. Stroud is a UC full service area.
DWP benefit cap
The benefit cap forms part of the Government's welfare reforms. It means that the total amount of benefit that a person of working age (18 to 65) receives can be restricted. Those affected by the cap will be directly notified by the Department for Work and Pensions.
Where to go for advice about debt
You can get free, confidential and independent advice on dealing with debt problems in the UK by using our links.
How to report fraud
Stroud District Council no longer has its own Fraud Officers. The Department for Work and Pensions (DWP) is now responsible for investigating fraud in Housing Benefit on behalf of the Council.