Housing benefit, Universal Credit and council tax support

Change in contact hours


Please be advised the Benefit computer system is out of service to put the new financial year's figures into place.  We will be back up for any enquiries LATE Tuesday afternoon 25/02/2020.  Many apologies for any inconvenience.


We are unavailable by telephone on Thursdays. You can leave a voicemail for us to call you back the next day or email enquiries to us at benefit.services@stroud.gov.uk and put your claim number in the subject line.

Meetings with benefit assessors are by appointment only.  You can leave any documents with Reception staff during Council opening times.

Our dedicated team can advise on claiming council tax support to help with your council tax and/or housing benefit (f you fit the criteria detailed on our housing benefit page) to help with your rent. If you wish to see an assessor you will need to make an appointment.

  • question-markpng Frequently Asked Questions

    Here are the answers to some our most frequently asked questions

  • council-tax-greypng Benefit calculators

    Use a benefits calculator to check if you can are entitled to housing benefit (only if you fit the criteria) or council tax support.

  • housing-personpng Housing benefit

    Housing benefit helps people on low incomes who are pensioners (both members of a couple must be pensioners), live in supported (specified) accommodation, or are in receipt of a severe disability premium (and who are not claiming Universal Credit) pay their rent. It is not available for mortgage repayments.

  • council-services-greypng Council tax support

    Council tax support is financial assistance available to low income households to help you pay your council tax.

  • apply-for-it-greypng Change of circumstances - benefits

    Use our online form to notify us of a change in circumstances.

  • apply-for-it-greypng Universal Credit

    Universal Credit (UC) is one benefit designed to replace 6 benefits with a single monthly payment if you're out of work or on a low income. Stroud is a UC full service area.

  • informationpng DWP benefit cap

    The benefit cap forms part of the Government's welfare reforms. It means that the total amount of benefit that a person of working age (18 to 65) receives can be restricted. Those affected by the cap will be directly notified by the Department for Work and Pensions.

  • benefits-greypng Where to go for advice about debt

    You can get free, confidential and independent advice on dealing with debt problems in the UK by using our links.

  • report-itpng How to report fraud

    Stroud District Council no longer has its own Fraud Officers. The Department for Work and Pensions (DWP) is now responsible for investigating fraud in Housing Benefit on behalf of the Council.

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