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Careline

Welcome to our Careline Service

Our Careline service plays a key role in helping vulnerable people or/and older people to live independently and safely in their own homes. The service can provide vital reassurance to residents and their family and friends when they need it most.

What is a Careline?

Careline is an effective of getting help through your landline telephone line quickly and efficiently 24 hours a day, 365 days a year. A small personal radio transmitter is worn as a pendant around the neck or on a wrist-strap. This is linked to a special unit - the Careline - which plugs in to a modern telephone point with an adjacent 13amp electrical socket.

How does it work?

By pressing the pendant a signal is sent to the Careline, which will then dial automatically to our Control Room. Your pre-programmed personal details will come up on a computer screen and a fully-trained operator will be able to talk to you through a powerful speaker and listen to you through a sensitive microphone.

How will they help me?

The Control Room will quickly establish what assistance you require i.e. an Ambulance, Doctor, or perhaps one of your nominated contacts (neighbour, friend or a family member who ideally holds a key to your property). The Control Room Staff will stay on the line to reassure you until help arrives.

How are they available?

A Careline can be bought or rented from us. If you would like more details, please call us on 01453 754149 or email us at careline@stroud.gov.uk

The costs of the Careline service are:

If you would like to purchase the unit from us:

Careline Unit £160.00* + VAT

Plus £1.68* per week for monitoring and maintenance charges + VAT

If you would like to rent the unit from us:

Careline Unit is £3.49* per week + VAT, inclusive of monitoring and maintenance charges

Replacement or second pendants are £50.00 + VAT


Payments:
- Charges are invoiced six-monthly in arrears or paid monthly by direct debit.
- VAT is charged at 20% unless the customer is eligible for exemption on health grounds.

 

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