Council tax help and advice

****IMPORTANT NOTICE PLEASE READ****

We would like to ask at this difficult time that you email us with any queries rather than contact us by phone.  Please only phone us if you have an urgent query.


We understand that this is a difficult situation for everyone and appreciate your understanding regarding this matter.


If you contact us please quote your Council Tax reference number (which can be found on the right hand side of your bill and is an 8-digit number starting with 9) or your name and/or address.


If you are experiencing financial difficulties due to a drop in your income you may be entitled to Council Tax support.  Please click on the link for further information.


Universal Credit and Council Tax support


Please see below for further information about the COVID-19 Council Tax Hardship Fund.

***We have been made aware that there are a variety of scams associated with council tax refunds and discounts happening, both locally and nationally.

Any resident who receives an email or text about a council tax refund or discount which asks them to click a link and put in personal details, should be ignored and deleted. If in doubt this can be reported to revenue.services@stroud.gov.uk***

We have staff that will help you at any stage of the collection process, from the time we send you a Council Tax bill.

Please do not ignore any letters or notices we send you about your council tax arrears.

If you think your notice is wrong, please phone, email or write to us and we will investigate for you. If you owe other debts to the Council as well, such as rent arrears or overpaid benefits, please tell us because we may be able to help you make an arrangement that takes those debts into account.

If you are finding it difficult to pay your council tax, you can apply for council tax support.  There is also help available for people paying rent, you can apply for housing benefit.

Both schemes are available to help people on low incomes.

We cannot help you unless you contact us. The number is (01453) 754859.

 

If you cannot afford to pay your bills, including council tax, and you would prefer to seek independent advice, there are various organisations that can help you.  Please see our help with debt page for further details.

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