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Direct Debit problem with Council Tax - Have you been affected?

Unfortunately, on Friday 23 December, due to an error on our part, we took payments early from over 5,700 bank accounts. These payments were originally scheduled for 28 December. We also identified that the same was due to happen to a number of accounts the following week and made provision to pay the same amount of money into those accounts before it was taken out, in order to ensure that those residents were not inconvenienced, but it looks like this may not have worked for around 1,700 accounts. We have, however, managed to credit those accounts today [Tuesday 3 January].

This should now mean that everything is now back to normal, however some people may have had bank charges applied to their accounts if they became overdrawn due to our mistake. We apologise to anyone who has been inconvenienced and would like to reassure them that we will refund any bank charges they have incurred from this error. We will be writing to everyone who has been affected over the next few days to ensure that they are not out of pocket.

Additionally, a number of residents have contacted us worried that we had taken their council tax payments three times, however we would ask them to check their statements carefully as one of the entries should be a credit to offset the direct debit which was taken at the wrong time, whilst the third will be their normal direct debit.

We would also like to thank people for the understanding and patience they have shown whilst we resolve the matter.

WHAT TO DO IF YOU HAVE BEEN AFFECTED

Anyone who has incurred bank charges due to their direct debit for council tax being taken earlier than scheduled should email directdebit@stroud.gov.uk with their details and copies of bank statements or correspondence from their bank or building society regarding the charges.

These can also be posted to:

Council Tax
Stroud District Council
Ebley Mill
Ebley Wharf
Stroud
GL5 4UB

You can also call 01453 766321, however copies of statements will be required, so emailing or posting statement copies in the first instance with a covering note will speed up any refund process.

This page was last updated: 2 weeks ago

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