COVID-19 Council Tax Hardship Fund 2020/21


We would like to ask at this difficult time that you email us with any queries rather than contact us by phone.  Please only phone us if you have an urgent query.

We understand that this is a difficult situation for everyone and appreciate your understanding regarding this matter.

If you contact us please quote your Council Tax reference number (which can be found on the right hand side of your bill and is an 8-digit number starting with 9) or your name and/or address.

If you are experiencing financial difficulties due to a drop in your income you may be entitled to Council Tax support.  Please click on the link for further information.

Universal Credit and Council Tax support

Please see below for further information about the COVID-19 Council Tax Hardship Fund.

***We have been made aware that there are a variety of scams associated with council tax refunds and discounts happening, both locally and nationally.

Any resident who receives an email or text about a council tax refund or discount which asks them to click a link and put in personal details, should be ignored and deleted. If in doubt this can be reported to***

The government announced in its budget a £500m hardship fund for billing authorities to deliver relief to council tax payers in their area. The funding is for the 2020/21 financial year and allocations of the funding along with guidance has been released.

For further guidance please click the links below:


COVID-19 Council Tax Hardship Fund 2020/21

SDC Council Tax Hardship Scheme 2020/21

SDC Council Tax - Section 13a Policy

SDC Council Tax Hardship Grant claim form


The Government recognises that COVID-19 is likely to cause fluctuations in household incomes and recognises that, as a result, some individuals may struggle to meet council tax payments. The Government therefore expects that billing authorities will primarily use their grant allocation to reduce the council tax liability of individuals in their area.


The policy sets out the Council's approach to the awarding of discretionary reductions to individuals in respect of a council tax liability.  The policy allows the Council to reduce the Council Tax payable on the grounds of hardship or where there are exceptional circumstances.

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