COVID-19 Council Tax Hardship Fund 2020/21

****Important notice****

Each year at annual billing we produce and send out over 54,000 Council Tax bills.  Therefore, it may take us longer than we would like to deal with your query.  You may find an answer to your question on our website which has a wide range of Council Tax information.   If your query is urgent please contact us on the Council Tax helpline (01453) 754865.

Please quote your account number when you contact us.


The government announced in its budget a £500m hardship fund for billing authorities to deliver relief to council tax payers in their area. The funding is for the 2020/21 financial year and allocations of the funding along with guidance has been released.

For further guidance please click the link below:

COVID-19 Council Tax Hardship Fund 2020/21


The Government recognises that COVID-19 is likely to cause fluctuations in household incomes and recognises that, as a result, some individuals may struggle to meet council tax payments. The Government therefore expects that billing authorities will primarily use their grant allocation to reduce the council tax liability of individuals in their area.

We are busy working on our policy and with are software suppliers to enable us to administer this scheme as soon as possible.

Please check this page regularly. We will update it as more information becomes available.



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