Telephone us

If there is a service you want, or you want to make a payment or report a problem, you can use our online forms:

If you need to contact us about something else, please use the A – Z of Services, or the search, to locate the appropriate page, as many of our services can be accessed online. Using our website to resolve your enquiry is often quicker and easier, and it costs less too.

If you do need to contact us by telephone, our office hours are:

  • 8.45 a.m. to 5.00 p.m. Monday to Thursday
  • 8.45 a.m. to 4.30 p.m. Fridays

01453 754001

Payments, Revenues & Benefits and Elections

Make a payment, debt recovery enquiries, council tax, business rates, benefits and elections & voting


01453 754002

Street Care

Waste and recycling and other street services
(including fly tipping, street cleaning, grounds maintenance, car parks, abandoned vehicles, neighbourhood wardens and careline)


01453 754003


Council tenant and housing enquiries
(including general repairs, heating repairs, planned and other works, NKS, Mi-space, rents and income management, tenancy enquiries and neighbourhood management, homelessness or homeseeker enquiries, and right to buy)


01453 754004

Planning and Building Control

Planning, building control, land and property enquiries
(including land charges & address management, conservation & tree enquiries, appeals & enforcement, local plan & neighbourhood plans, community infrastructure levy, and housing strategy & enabling)


01453 754005

Environmental Health

Dog wardens, pest control, environmental complaints (including private housing and drainage), food, safety and licensing


01453 766321

Customer Services

For any other queries or other services not listed above

Outside of office hours, if your call is a genuine emergency, you should contact our out of hours provider on 01453 222104. You can also make a payment by ringing 0300 456 0510 or online.

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