As you are aware we are facing unprecedented challenges in maintaining our levels of service due to increased workload and reduced staff resource due to the Coronavirus outbreak.
We are temporarily suspending processing all new complaints with effect from today, Wednesday, 18 March, 2020. We hope this service can be reinstated as soon as possible and will keep the situation under review. If you have already registered a complaint with us before 18 March 2020, we may continue to work on it, but please be aware our ability to progress cases may be limited. We will keep you informed on the progress of existing complaints as far as possible
We are sorry for the inconvenience and appreciate your understanding and co-operation
Stroud District Council hopes that the services you receive are of the quality you expect. However, there may be times when you feel unhappy with the service you receive. If so please complete the online complaints form so we can investigate.
Please continue to report issues to us, however it may take us longer than usual to respond to your request.