Complaints form

Please note

As you are aware we are facing unprecedented challenges in maintaining our levels of service due to increased workload and reduced staff resource due to the Coronavirus outbreak.

We are resuming accepting new complaints as per our corporate complaints policy and procedure. However, please note the response timescale will now be up to 20 working days.

We are sorry for the inconvenience and appreciate your understanding and co-operation

Stroud District Council hopes that the services you receive are of the quality you expect. However, there may be times when you feel unhappy with the service you receive. If so please complete the online complaints form so we can investigate.

Please continue to report issues to us, however it may take us longer than usual to respond to your request.

Personal data is processed in accordance with the Council’s Privacy Notice. Please see Sections 1 to 20 for details.

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