Corporate Complaints Policy and Procedure

Please note

As you are aware we are facing unprecedented challenges in maintaining our levels of service due to increased workload and reduced staff resource due to the Coronavirus outbreak.


We are temporarily suspending processing all new complaints with effect from today, Wednesday, 18 March, 2020. We hope this service can be reinstated as soon as possible and will keep the situation under review. If you have already registered a complaint with us before 18 March 2020, we may continue to work on it, but please be aware our ability to progress cases may be limited. We will keep you informed on the progress of existing complaints as far as possible


We are sorry for the inconvenience and appreciate your understanding and co-operation

Stroud District Council is committed to providing a high standard of service to all residents. As part of our continuing effort to improve the services provided by us we rely on feedback from our service users. We want to know when we get it right so that standards can be maintained or improved, but we also need to know when someone is not happy with the service they have received, so we welcome suggestions from our residents on how we can improve.

We are always very grateful to know when we have done something right, so please fill in our online compliment form.

Corporate Complaints Policy and Procedure

If you are a council tenant please visit the Housing Ombudsman's website www.housing-ombudsman.org.uk.

For information about the Local Government and Social Care Ombudsman please visit: www.lgo.org.uk

The Local Government Ombudsman's annual report on complaints received against Stroud District Council along with the letter containing the Ombudsman's reflections on these are available to download below:

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