Complaints and Feedback Policy

Here you will find our policy and associated documents to let you know how we will manage your complaints and feedback.

To provide feedback or make a complaint please use our online forms or contact us.

Complaints and Feedback Policy and Procedure

• Complaints and Feedback Policy
• Complaints & Feedback Policy - Complaints Flowchart
• Policy on Unacceptable Behaviour by Complainants

We will do everything we can to resolve your complaint but if you remain dissatisfied after we have thoroughly investigated the issue you may have the right to escalate your complaint to the relevant Ombudsman service.

Local Government and Social Care Ombudsman
For most Council services you will be directed to the Local Government Ombudsman. For more information you can visit lgo.org.uk or phone 0300 061 0614

Housing Ombudsman
Council owned social housing complaints are escalated to the Housing Ombudsman. For more information you can visit housing-ombudsman.org.uk or phone 0300 111 3000

• Complaints about Individual Councillors

  Complaints about councillors.

• Local Government Ombudsman Annual Letter

  The Local Government Ombudsman's annual report on complaints received against Stroud District Council