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Council services


Contacting us

Stroud District Council’s office at Ebley Mill is currently closed. We are working on a system to reopen the reception area by appointment only. 

If you need to contact us, please do so in the first instance by email. List of email addresses for our different services.

If a service is not listed, please use the general customer enquiries form


If you normally pay your bills at Ebley Mill you should now make your payments online, or by using our 24 hour automated payments line 0300 4560510.

Unfortunately, we are no longer able to process cheques due to restrictions resulting from the Covid-19 pandemic.

If you would like further assistance with regards to making a payment, including direct debit,  please call us on 01453 766321 to discuss your options.


Housing Advice

Due to the current situation we are having to prioritise our housing advice service to respond to contacts from those who are currently homeless/imminently threatened with homelessness only.

If you attempt to contact us in relation to your Homeseekerplus application, banding decisions, or you require general housing advice there is likely to be a substantial delay in response.   Up-to-date information will be made available at and the ‘Help’ section may provide you with answers to any queries you may have.

We do appreciate your patience at this difficult time.

Taxis and Private Hire Licensing

FAQs for taxi and private hire licence holders

Canal volunteering

We have cancelled canal volunteering until further notice. If you would like to volunteer to help others please see our `how can I help’ section.

Council meetings

All Council meetings are being held online using Zoom, for more information click here


For the foreseeable future, there will be some restrictions and possible delays to our planning service.

Please use our website which will have the answers to many queries, and if you do need to contact us, please do so by email or our online form.

We will not be undertaking office or site meetings until further notice and all pre-application submissions will dealt with as a desk-based assessment.

All letters, pre-application submissions and applications should be submitted electronically, either via the planning portal or by email. Comments on planning applications are best submitted via Public Access, which is easily accessible via our website



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