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Complain about a Taxi/Private Hire Driver or Vehicle

Making a Complaint

If you wish to report an issue about a taxi or private hire driver/vehicle, please provide us with as much detail as possible so that we can identify who is involved . 


Useful information to send us would be the following:

  • Your name, address and contact details
  • The plate number or vehicle registration
  • A full description of the issue/incident and any witnesses
  • The date, time and location where the incident happened or your journey details
  • A description of the driver and the drivers badge number (if known)
  • Report as much detail as you can about the vehicle type, colour and any distinguishing features


You can email your complaint to


If you need to speak to us please call us on 01453 754440

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