Frequently Asked Questions

After you have appealed we will offer you an explanation of our decision if we have not already done this. We will look at the decision again if we have not already done this. If we agree that the original decision is wrong and the new decision is to you advantage, we will send you a new decision and your appeal will stop.



If you do not agree with the new decision, you can appeal against it. If we agree that the original decision is wrong but the new decision is not to your advantage, we will send you a new decision. Your appeal will continue against the new decision. You will have another month to comment on the new decision.



If we do not change the decision, we will send your appeal, and an explanation of the law and the facts used to make the decision, to the Appeals Service. We will also include any other relevant papers. A copy of the appeal papers will be sent to you and your representative if you have one.



Read the appeal papers very carefully. If you do not understand something, ask us, an advice centre or solicitor to explain. You will also receive a form (TAS1). You must complete this form and send it to the Appeals Service within 14 days of the date the form was sent to you. If you do not your appeal will stop.



The form also asks you questions about how you want your appeal to be looked at. You can choose between an oral hearing and a paper hearing.