Open Data

Website Help

This section contains guidance and help.

If you find a problem with the site please contact our Webmaster.


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Website Help

How do i get around this site?

Our website has been redesigned and makes use of better technology to deliver the pages. The old static menu has been replaced by a dynamic one that shows links to pages that are around the current one you are on. These means that the site is now a web that you can move across, up and down. Hopefully this means that you can find out more about the subject you are interested in as the organisation of the site is exposed to you more fully.

The site navigation is organised into four main sections:

Any links that appear under the Navigate up to... heading on the left hand side take you UP a level in the site organisation (i.e they 'generalise').

Links that appear under the Pages in this section... heading take you DOWN a level (i.e they specialise)

Links that appear under the Other sections of interest... heading take you to pages that are in a similar context to the one you're on. They move you ACROSS the web.

This is best explained by a diagram. Imagine that the site is organised like a family tree:

A picture of the navigation metaphor

Wherever you are on the tree, you can see links to the surrounding branches.

Finally, there is the A-Z which is located in the header. This is an A-Z index of all of the Pages on the website and can be used whichever page you are currently on. When you click a letter the page will reload with the Index of pages shown in a drop-down box underneath the current page heading.

If you want to go to an area on the site, click with the left mouse button to go there. To get back to the start pages at any time click on the home button at the top left of each page. The start page is known as the home page.

If you can go to another section of the site via a link in the text, the text will be in a different colour like this and the mouse pointer will change to a hand. If you click with the mouse on this section of text it will take you to more information on that topic.

Don't worry if you go to the wrong page as you can click on Back on the Buttons bar or View > Go to > Back in Internet Explorer. You can do this again and again, until you get back to where you want to be.

Anywhere your pointer looks like a hand rather than an arrow or I then it means you can click and go somewhere else on the site

How do i change my screen settings?

This site looks best with a screen resolution (the size of what is shown) of 1024 x 768. This gives enough room on your screen to navigate the site and read the text without having to scroll too much. The minimum recommended screen setting are 800 X 600 and at this size you should be able to use our site without too much trouble.

To change this on a PC running the Windows 95 and upwards operating system, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar. Follow the instructions and prompts that you get from Windows.

How do i find this site on the web?

The address of our site is http://www.stroud.gov.uk (this is called as 'URL'). If you want to come back to this site at any time, you can type in the address in the address bar and then press return on your keyboard. A good idea to save you doing this more than once, is to add this page to your favourites (in Internet Explorer click on Favourite > add to favourites > then name the page something that you will remember like "Stroud District Council").


If you forget the URL or lose it, go to www.google.co.uk and type in "Stroud District Council". Our website should be one of the first results returned.

How can i find what i need on your site?

Searching for information

There are lots of different ways of searching for information on this site, however a good place to start is the search bar that is present at the top of every page:

Picture of the search tool

If you enter a word into this box and click "go" then the search engine will find any pages or documents on the website that are associated with the word you entered.

You can also search the site using the A-Z index of pages - this is also available on every page via the grid of letters on the top right green bar. If you click a letter you will see that the page reloads and below the current heading there will be a box that looks like this:

Picture of the a-z index tool

Select the page that you want from the list and click "Go" to navigate to it.

There is a free-text search facility too. This searches Within the web pages for the words you have entered, but this is normally less effective that using the regular site search and can produce lots of results. This is available in the Search this site section.



Other types of search

There are also some other useful facilities for finding information. The FAQ has a search facility that lets you look for answers to common questions about our services. Linked to this is the Services A-Z which is rather like a 'yellow pages' of things that the council does. This also has a search mechanism.

Finally, the Site Map is always up to date and contains a 'Windows Explorer' style representation of every page on the website.

The text is too small for me to read - how can i change it?

In order to do our bit for supporting Web Standards we use style-sheets to set the display properties of our web pages. This means that the old way of changing text-size on your screen has been replaced by a more sophisticated way that allows you to choose whether you want to apply the style sheets that we provide or use your own.

Read more about our accessibility policy

In Internet Explorer go to

Tools > Internet Options

There is a button labelled Accessibility at the bottom right of this panel. Click it and you will see that are various options allowing you to disable our style-sheets. You can even specify your own style-sheets to use instead. If you want to do this then we suggest you include the following rules:

P { font-size:14px; }

SPAN { font-size:14px; }

TD { font-size:14px; }

BODY { font-size:14px; }

What are PDF documents and how do i access them?

Many documents on this website are in "Portable Document Format" or PDF.

We try to use ordinary web pages for the majority of the content, but sometimes we need to use this other format. Often PDF is a cost-effective way to distribute long reports or documents which may have complex formatting.

To be able to read the content of a PDF document, you will need to use a special reader. Many people already have a reader installed on their computer. We provide a link to the free Adobe Acrobat Reader for your convenience.

adobe link Adobe Reader : Download free PDF software"

'Read Out Loud' feature

Adobe Reader includes an option which will read a page or a whole document out loud. Open a document in Reader, then go to the 'View' menu and select from the options available.

Watching video clips

Video clips on this website will either be in Windows Media Video (WMV) or Audio Video Interleave (AVI) format. Windows Media Player will play both of these formats. Windows Media Player is free to download if you do not have a version installed on your computer.

Listening to audio files

Audio clips on this website are in mp3 format. To listen to audio files or watch video clips, you will need a media player installed on your computer. If your computer does not have a media player, you can download a free player by selecting one of the links below:

There are two ways you can listen to audio files.

  1. Download the MP3 file to your computer

    Right-click on the file, choose "Save target as" or "Save Link As" depending on your browser, and select where you want to save the file.

    When the download is complete, double-click the saved MP3 file, it will automatically start your media player and play the file.
  2. Play the MP3 file from the website

    If you want to listen on your PC, just left click on the link and the file will play in your default media player.

Why do some sections on some sites take ages to load

We've tried to make our pages as lightweight as possible. However it is the nature of the internet that sometimes it takes a while for a page to load and display.

This could be because the file sizes are large - for example, big pictures, big audio files. It could also be because your connection to the Internet is slow, or because there are a lot of people looking at our site, which means that our computer is working hard - so be patient!! Or try again later, when the Internet is quieter - and there are fewer users surfing.

If all of your web browsing is slow all of the time you may have picked up a virus. Don't panic though - consult your computer manufacturer to find out what to do - it is normally easy to remove them and clean your system. Make sure that you install some virus protection software afterwards and keep it updated.

Errors and other problems

We try our best but we're the first to acknowledge that sometimes things don't quite turn out as we'd like. If you have any problems with this site that you want to tell us about then we'd be happy to hear about them - it can only help us to make a better website.

You can use our Report It facility to tell us about any errors that you encounter, or email us at customer.services@stroud.gov.uk. The more information that you can give us - the better. For example if a page or link was broken then tell us which page and the details of any error message that appears on the screen. It would also be useful if you could tell us what browser version you are using and whether you are a Macintosh or PC user.

If you have any technical questions about this site, or you find something that we haven't covered in this accessibility section that you would like to know about, contact Information Services on 01453 754258 and we will do our best to answer your questions.

Website Accessibility

We have created the Stroud District Direct website with accessibility issues in mind. We aim to make the website fully accessible to everyone and are committed to continually re-accessing and improving the site.

This site has been designed with input and feedback from Modern-Eyes Training Services Ltd.

We have followed guidelines set down by the Government and the Web Accessibility Initiative (WAI), designing the site with strict standards compliance. This has enabled the majority of our pages to meet high accessibility standards, and we are working on those that do not.

Access Keys

This site uses the UK Government accesskeys system. This provides another form of navigation through the site, using keyboard shortcuts.

UK Government accesskeys standard:

  • S - Skip Navigation
  • 1 - Home page
  • 2 - What's new
  • 3 - Site map
  • 4 - Search
  • 5 - Frequently Asked Questions (FAQ)
  • 6 - Help
  • 7 - Complaints procedure
  • 8 - Terms and conditions
  • 9 - Feedback form
  • 0 - Access key details

To use accesskeys:

  • Press and hold the 'Alt' key
  • Press the letter or number of the accesskey as listed below
  • Press Enter. You should now be redirected to the page you require.

Please note:

  • Functionality of accesskeys depends on the type of operating system you are using.
  • Accesskeys are only supported by MS Internet Explorer 4 and above and by Netscape 6x versions.
  • The prefix for access keys varies in different browsers and computing platforms e.g. With the Macintosh system, the user has to press the 'Ctrl' key and the accesskey.

Screen Readers

The website has been carefully designed with screen reader software in mind and has been tested on a few major screen reader programs. We have also worked with two local visually impaired users who kindly spared some of their own time to help us make the site more accessible.

Language

Useful Links

The information for people with disabilities page on our website has lots of useful information and links regarding services available to disabled people in Stroud District and Gloucestershire.

The transport for people with disabilities page on our website has information on getting around Stroud District if you have a disability.

The Royal National Institute of the Blind website has lots of useful information for anyone with a sight problem.

AbilityNet is a national charity and the UK's leading provider of expertise on computing and disability. They offer a one-stop shop for need assessment, technical expertise, advice and support. AbilityNet also supply adapted computer equipment for people with a wide range of disabilities. For further information about AbilityNet, click here.

Translate this Website

Our website can be translated into many different languages using the translation facilities provided by www.google.com. Select your language of choice from the following links:

Short URL's

The page you link to may have a fixed short URL such as www.stroud.gov.uk/planning. Addresses in this format will be guaranteed to work if we change our website technology. Please let us know if you think a particular page or section should have one that doesn't.

GCSX

GCSx - Government Connect

Stroud District Council is focused on protecting its information assets to ensure that they are held securely and made available whenever needed. A recent government initiative called Government Connect mandated a series of security controls to ensure that all local authorities have a similar focus and approach.

Government Connect is an accredited and secure network between central government and every local authority in England and Wales. The network is known as GCSx (Government Connect Secure Extranet). GCSx is part of the wider Government Secure Intranet (GSi) and provides connectivity to nearly all central departments (Scottish local authorities have already established a similar network known as the Government Secure Extranet - GSx).

Why are we blocking some attachments?

Government Connect requires all local authorities to scan all incoming emails to block executable content, HTML (webpage) emails, password protected documents and encrypted files.

These are worthwhile security controls but implementing them creates an interesting challenge since local authorities work with a variety of people and organisations, who in turn use different software. We have therefore taken the approach that we will permit all documents for which we own the software to open, providing we can security scan and verify them.

Which attachments are permitted?

The following document attachments are permitted.

Image/Drawing: *.bmp *.gif *.jpg *.png *.tif *.tiff *.wmf *.dwg *.vsd *.eps
Text: *.csv *.rtf *.dat *.txt *.xml *.sql
Compressed: *.zip
Office: *.doc *.docm *.docx *.dot *.dotm *.dotx *.mdb *.mdi *.potx *.ppam *.pps *.ppsm *.ppsx *.ppt *.pptm *.pptx *.prj *.pub *.wps *.xlam *.xls *.xlsb *.xlsm *.xlsx *.xltx
Other: *.pdf *.eml *.msg *.rep *.stc *.std *.sti *.stw *.sxm *.wav

Terms and Conditions

Disclaimer

The Stroud District Direct website and material relating to Government information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of www.stroud.gov.uk.

These terms and conditions shall be governed by and construed in accordance with the laws of England. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

The Ordnance Survey mapping included in this web-site is provided by Stroud District Council under licence from the Ordnance Survey for the purpose of providing public information. Persons viewing this mapping should contact Ordnance Survey for advice if they wish to use the mapping for their own use. Enquiries can be made at their website www.ordnancesurvey.co.uk/oswebsite/.

The images of Stroud used on this website are courtesy of the Fringe Festival and Made in Stroud.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Privacy Policy

This section is about the Stroud District Council Privacy Policy. It explains how the Stroud District Direct web site, which is managed by Stroud District Council, uses any information you give to us, and the ways in which we protect your privacy.

Linking policy and Content Usage

We will consider linking to organisations that offer a service that the web team agrees complements a council service and is of benefit to the public.

You may place a link to any of the council websites as long as you follow the advice below.
  • You must not replicate (eg, duplicate, copy or reproduce) content from Stroud District Council's websites , except where a copyright licence or permission has first been obtained.
  • You must not create a frame or border environment around Stroud District Council's website content.
  • You must not deep link to any Stroud District Council website content in such a way that by doing so you pass it off as your website content.
  • You must not imply that Stroud District Council is endorsing your website, or your products or services.
  • You must not present false information about Stroud District Council.
  • You must not use any of Stroud District Council's trademarks or copyright without prior written consent of the council.
  • You must ensure that your website does not include content which would be construed as distasteful, controversial or offensive.
  • You must ensure that your website does not infringe any intellectual property or other rights of any third parties.

Stroud District Council expressly reserves the right to request that any link in breach of these guidelines be removed and to take whatever other action it deems appropriate.

Contact the web team for more information: email web.comments@stroud.gov.uk

Links to external websites

Links contained in www.stroud.gov.uk will lead to other websites which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

What happens when I link to another site?

www.stroud.gov.uk contains links to other websites, both those of government departments and of other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

The Data Protection Act:

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We recognise, however, that this medium can never be fully secure and you should be aware of this when you use the site. We may pass on your details to any third party or government department provided always that we act in a fair and lawful manner.

What information do we collect?

We collect four kinds of information from visitors to www.stroud.gov.uk: registration information for our e-mail alert service, feedback (through our feedback and complaints forms), personal details collected via forms when you apply for services, and site usage information, from session cookies and log files.

  1. E-mail alert registration

    You have the option to sign up to receive information via e-mail from Stroud District Council. This facility is called "E-mail Alerts" on the site.

    The registration information we collect is: your user name (which does not need to be your real name), an e-mail address and a list of preferences you have selected. This information is stored securely by our server. We keep it indefinitely so that you do not need to re-register when you come back to the site. We may pass this information on to any third party or government department provided always that we act in a fair and lawful manner.

  2. Feedback

    You can send us your feedback by using our Feedback / Report it! / Complaints forms, or by telephoning or writing to us using the contact details published in various parts of the site. In order to answer your question or deal with your complaint we may need to contact Gloucestershire County Council or other government departments. The details captured by some of the Report-it forms are sent directly to other local government agencies (eg. Gloucestershire County Council) where they have been identified as the agency responsible for the service. In these cases it is always made clear which agency it will be sent to, before you have completed the form.

    We will not share your personal details with any private company, unless it is contracted to provide the service which you are applying for or commenting on.

  3. Applications for services

    You can apply on-line for some services by filling in a form in our Apply for It section. Applications are not stored on our Internet server, but forwarded directly to the section responsible for processing applications. In some cases this may be another government agency, but if it is it will be made clear where the information will be sent before you have completed the form. Applications processed by Stroud District Council are only stored for as long as they are necessary in each case and in any event for no longer than twelve months.

  4. Site usage information
    1. Cookies

      Cookies are pieces of data created when you visit a website. Cookies are simple pieces of data unable to perform any operation by themselves. Cookies are used on this site to remember specific pieces on information, i.e. your postcode in the "Where I Live" facility. You can set your computer not to accept cookies. However, if you do this, you will not be able to use certain areas of www.stroud.gov.uk.

    2. Log files

      Log files allow us to record visitors' use of the site. We keep log file information collected from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it.

      Log files do not contain any personal information or information about which other sites you have visited.


"Where I Live" & "Local Plan" terms and conditions

LICENCE AGREEMENT FOR ACCESS TO NATIONAL AND/OR AUTHORITY DATASETS

The "Where I Live" and "Local plan" areas of the Stroud website ("http://www.stroud.gov.uk"), is owned and operated by Stroud District Council.

Set out below are the terms and conditions which, together with any legal notices displayed elsewhere on this Stroud District Council Website, represent all the terms and conditions on which we will provide you with access to the datasets created by Local Government Information House Limited (the "National Datasets") and/or the datasets compiled and maintained by Stroud District Council (the "Authority Datasets") associated with the use of the National Land and Property Gazetteer and the National Street Gazetteer. Your continued use of this Stroud District Council website indicates your acceptance to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, please cease using this website.

The terms and conditions for this licence agreement are as follows:

  • The National and/or Authority datasets are associated with the use of the National Land and Property Gazetteer and the National Street Gazetteer. Information displayed throughout the website is extracted from a copyright work owned by the Local Government Information House Limited and Stroud District Council.
  • A single screen print of the results of a search of the National and/or Authority datasets is permitted for your own use.
  • You may not extract or re-utilise information derived from the National and/or Authority Datasets and/or any copies of such information (whether electronic or in hard copy format) for any commercial or business purpose including but not limited to, trading, building commercial databases, reselling or redistribution of such information.
  • You are not permitted to modify, adapt, arrange, alter, adjust or make any additions to any information derived from the National and/or Authority Datasets, nor are you permitted to combine such information with other mapping, data or other information, including for the avoidance of doubt, other such information derived from this Website.
  • Save as permitted by clause 2 above, the reproduction, copying, downloading, storage, recording, broadcasting, retransmission, distribution, decompilation, reverse-engineering or disassembly of any part of this website is not permitted without our prior written consent.
  • It is your responsibility to ensure that any information derived from the National and/or Authority Datasets is not made available, either in electronic unencrypted form or in hard copy format, to any third party that may attempt to use the map in contravention of these terms and conditions.
  • You must inform us immediately if you become aware of a third party using information derived from the National and/or Authority Datasets in contravention of these terms and conditions or of any infringement of trade marks located on the website.
  • We shall have no liability to any person or organisation in respect of any loss or damage arising directly or indirectly from the use of the information contained on this website.
  • We take every reasonable effort to ensure that information contained on this website is as accurate as possible. However, the services featured on this website are provided "as is", and all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded. We shall not be liable to you for any indirect or consequential loss (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expense or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with your use of the website.

Access to your information and contacting Stroud District Direct

You can change your registration information or de-register from the e-mail alert facility at any time. To do this, you should choose " Manage your account" and change your details or choose "remove me from all e-mail alerts". Removing yourself from all e-mail alerts removes from our records any details you have given to us.

If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us by e-mail: web.comments@stroud.gov.uk

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances we will share it with other parties.